1. The information we collect:
When you visit, or register for services on our site we will collect general information about you, such as your name, address, contact details we can contact you. We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.
2. How we use your information:
(a) to send out newsletter updates and information
(b) to provide the services you have requested from Paws Holidays ;
(c) to answer your inquiry by post, telephone, mobile phone as well as email;
The information you provide to us will be held on computers in the UK and may be accessed by or given to our staff who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, and provide support services on our behalf. We do not intend to store or currently store financial details (credit or debit card numbers). We do not store details online nor do we pass any information to third parties, except where we are legally required to do so, to assist fraud reduction and minimise credit risks.
Your personal information will be kept strictly confidential. It is never sold, given away, or shared with anyone, unless we’re required to by law.
3. Access to your information
You can request access to the personal information that the Paws Holidays holds about you by contacting Paws Holidays Executive Team as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.
If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.
We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.
Paws Holidays will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information. We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Your information will be held for a reasonable period or as long as the law requires.
Cookies are small amounts of information that we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also help to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please contact us.
7. Contacting us